Refund Policy

Introduction

At AssetPositioning, we are committed to providing high-quality strategic positioning services and content. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted for services purchased through our website https://assetpositioning.site (the "Site").

By purchasing any service or product from AssetPositioning, you agree to this Refund Policy. Please read this policy carefully before making a purchase. If you do not agree with this policy, please do not make a purchase.

General Refund Terms

We understand that circumstances may arise where you need to request a refund. We have established this policy to ensure fair treatment of all our clients while protecting the integrity of our services.

All refund requests are subject to review and approval by AssetPositioning. We reserve the right to grant or deny refund requests based on the specific circumstances and in accordance with the terms outlined in this policy.

Service Categories and Refund Eligibility

Consultation Services

For strategic positioning consultation services:

• Before Service Delivery: You may cancel and receive a full refund if you notify us at least 48 hours before your scheduled consultation session
• 24-48 Hours Before Service: Cancellations made 24-48 hours before the scheduled session are eligible for a 50% refund
• Less Than 24 Hours: Cancellations made less than 24 hours before the scheduled session are not eligible for a refund
• After Service Delivery: Once a consultation session has been completed, no refunds will be provided

Digital Products and Downloads

For white papers, reports, templates, and other downloadable digital products:

• Before Download: If you have not downloaded or accessed the digital product, you may request a full refund within 7 days of purchase
• After Download: Once a digital product has been downloaded or accessed, it is generally not eligible for a refund due to the nature of digital goods
• Defective Products: If a digital product is defective, corrupted, or not as described, you may request a refund or replacement within 14 days of purchase

Subscription Services

For ongoing subscription-based services or memberships:

• Trial Period: If a free trial period is offered, you may cancel anytime during the trial without charge
• First 14 Days: You may request a full refund within the first 14 days of your initial subscription payment if you are not satisfied with the service
• After 14 Days: After the initial 14-day period, subscriptions are not eligible for refunds, but you may cancel at any time to prevent future charges
• Partial Refunds: We do not provide pro-rated refunds for partially used subscription periods

Educational Programs and Courses

For structured educational programs, training courses, or workshops:

• Before Program Start: Full refund available if you cancel at least 7 days before the program start date
• First 20% of Program: You may request a refund within the first 20% of the program duration if you are not satisfied, minus any materials or services already provided
• After 20% Completion: No refunds are available after 20% of the program has been completed
• Materials Provided: Any physical or digital materials provided may be deducted from the refund amount

Non-Refundable Items and Services

The following are generally not eligible for refunds under any circumstances:

• Custom research or analysis specifically prepared for your organization
• Bespoke consulting services after work has commenced
• Services where third-party costs have been incurred on your behalf
• Access to proprietary databases or tools after login credentials have been provided
• Travel expenses or other costs incurred in preparation for service delivery
• Services where a non-refundable clause was explicitly agreed upon at purchase
• Promotional or discounted items specifically marked as "non-refundable"

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Submit your refund request via email or through our contact form, providing:
   • Your full name and contact information
   • Order number or transaction ID
   • Date of purchase
   • Service or product name
   • Detailed reason for the refund request
   • Any supporting documentation if applicable
2. Review Period: We will review your request within 5-7 business days
3. Decision Notification: You will receive an email notification of our decision
4. Processing: If approved, refunds will be processed within 10-14 business days
5. Return Method: Refunds will be issued to the original payment method used for the purchase

Refund Eligibility Requirements

To be eligible for a refund, you must meet the following requirements:

• The refund request must be submitted within the applicable timeframe as specified in this policy
• You must provide valid proof of purchase
• The service or product must fall within a refundable category
• You must not have violated our Terms and Conditions
• For digital products, you must not have extensively used or distributed the content
• For consultation services, you must not have received the full service
• You must cooperate with any reasonable requests for information to process your refund

Refund Processing

Processing Time

Once a refund has been approved:

• Refunds will be initiated within 10-14 business days of approval
• The time it takes for the refund to appear in your account depends on your payment provider and may take an additional 5-10 business days
• Credit card refunds may appear as a credit on your next statement
• Bank transfers may take longer depending on your financial institution

Refund Method

Refunds will be issued using the same payment method used for the original purchase. We cannot issue refunds to different payment methods or accounts.

Partial Refunds

In some cases, partial refunds may be granted when:

• A portion of the service has already been delivered
• Materials or resources have been provided
• Third-party costs have been incurred
• The refund request falls outside the standard refund window but exceptional circumstances apply

Cancelled or Postponed Services

Company-Initiated Cancellations

If AssetPositioning cancels or significantly postpones a service or event:

• You will receive a full refund of any payments made
• Alternatively, you may opt for credit toward future services of equal value
• We will notify you as soon as reasonably possible of any cancellations or significant changes

Force Majeure

In cases of force majeure events (natural disasters, pandemics, government restrictions, etc.) that prevent service delivery:

• We will work with you to reschedule services when possible
• If rescheduling is not possible, refunds will be provided
• We are not liable for any consequential damages resulting from such events

Exchanges and Alternatives

Instead of a refund, we may offer alternatives including:

• Service Credit: Credit toward future services of equal or greater value
• Exchanges: Exchange for a different service or product of comparable value
• Rescheduling: The opportunity to reschedule consultation sessions
• Upgrades: In some cases, we may offer upgraded services to address concerns

These alternatives may be offered at our discretion and with your agreement.

Payment Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback with your credit card company or bank. If you initiate a chargeback:

• Your access to our services and materials will be immediately suspended
• We reserve the right to dispute unwarranted chargebacks
• Fraudulent chargebacks may result in legal action
• We maintain detailed records of all transactions and service delivery

Please note that initiating a chargeback does not guarantee approval by your payment provider, and chargeback fees may apply.

Satisfaction Guarantee

While we stand behind the quality of our services, we cannot guarantee specific outcomes or results from strategic positioning advice. Our satisfaction guarantee relates to:

• The quality and professionalism of service delivery
• The accuracy and completeness of materials provided as described
• The timeliness of service delivery as scheduled
• Good faith efforts to address your concerns and needs

Results from implementing positioning strategies depend on numerous factors beyond our control, including market conditions, execution, timing, and circumstances specific to your situation.

Important Limitations

Please note the following limitations to this Refund Policy:

• This policy does not affect your statutory rights under applicable consumer protection laws
• Refunds do not include any consequential damages or indirect costs
• We are not responsible for failed transactions due to incorrect payment information
• Currency conversion fees charged by payment processors are non-refundable
• We reserve the right to refuse service to anyone who has repeatedly requested refunds
• Abuse of this refund policy may result in account termination

Policy Exceptions

Exceptions to this policy may be made at our sole discretion in cases involving:

• Technical failures or errors on our part
• Significant service delivery failures
• Extraordinary circumstances beyond your control
• Defective products or services
• Misrepresentation of services

Any exceptions granted in specific cases do not set precedent for future refund requests.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Site. The "Last Updated" date at the top of this policy indicates when it was last revised.

Your continued purchase of services after changes to this policy constitutes acceptance of the updated terms. We encourage you to review this policy periodically.

Questions and Concerns

If you have questions about this Refund Policy or wish to request a refund, please contact us:

We will respond to all refund requests and inquiries within 5-7 business days.

Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of Switzerland. Any disputes arising from refund requests or this policy shall be subject to the exclusive jurisdiction of the courts of Switzerland.